Privacy policy

Effective October 19, 2026

Lugo Mobile Services LLC ("we," "us," or "our") operates this website (the "Site") and provides services to customers in connection with our business. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you contact us through a form on this Site, call or text our business number, or otherwise reach out to us, we may collect:

Your name, phone number, and email address
Your service address or property details, where relevant to the service requested
The details of your inquiry, such as the type of service you are interested in
Communications you send us by SMS, email, or web form

We do not knowingly collect information from anyone under the age of 13.

How We Use Your Information

We use the information we collect to:

Respond to your inquiry and provide a quote or schedule service
Send appointment confirmations, reminders, and service-related updates by SMS, email, or phone
Follow up on inquiries that have not yet been completed
Request feedback or a review after a completed service, where applicable
Improve our services and customer communication

Text Messaging (SMS)

If you provide your mobile number and consent to receive text messages, Lugo Mobile Services LLC may send you messages related to your inquiry or service, such as confirmations, reminders, and follow-ups. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted for all the above categories excluding text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business, such as our customer relationship management and scheduling software, payment processors, and communication platforms
Professionals or contractors involved in fulfilling a service you have requested
Law enforcement or other parties when required by law or to protect our legal rights

Data Retention

We retain your information for as long as needed to provide our services, maintain business records, and comply with legal obligations. You can request that we delete your information at any time, subject to records we are required to keep by law.

Your Choices

You can opt out of text messages at any time by replying STOP
You can unsubscribe from marketing emails using the link in any email
You can request access to, correction of, or deletion of your information by contacting us at billy@lugomobileservices.com

Cookies and Website Data

Our Site may use basic cookies or similar technologies to remember your preferences and understand how visitors use the Site. You can control cookies through your browser settings.

Security

We take reasonable steps to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top of this page reflects the most recent update. Continued use of our services after a change means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Lugo Mobile Services LLC
Lynchburg, VA, 24502
Phone: 434-849-2554
Email: billy@lugomobileservices.com